How scalable is this service?

Scrapestack is a REST API service built on top of apilayer cloud infrastructure, making it highly scalable and capable of handling anything from thousands of API requests per month all the way to millions per day. Powered by a system that scales up and down when needed, the API provides the highest possible level of speed for any API request at any stage.

What is the difference between standard (datacenter) proxies and premium (residential) proxies?

Datacenter (we call them "standard") proxies are the most common proxies used on the internet. They are not owned by any ISP and simply mask your origin IP address by showing the datacenter proxy address and the information associated with the company that owns the respective datacenter.

Residential ("premium") proxies provide IP addresses that are connected to real residential addresses and devices, which makes them much less likely to get blocked while scraping the web. We highly recommend using residential proxies for your web scraping needs as they make it easy to work around geo-blocked content and harvest data at scale.

What is the difference between free and paid subscriptions?

The scrapestack Free Plan is a way of getting familiar with the API, offering basic API functionality and a limitation of 100 API requests that can be processed by the API per month.

As soon as your use of the API requires a more advanced set of features, such as concurrent requests or premium proxy access, you can choose from one of the available paid subscriptions or contact us for a custom solution.

Which subscription plan fits my needs?

The most decisive factor when it comes to your technical requirements is the number of API requests you need to make on a monthly basis. Other factors include HTTPS encryption, access to premium proxies, concurrent requests, a more diverse set of geolocations, and more.

Signing up for the Free Plan is a great way of getting to know the API and implementing it without any commitments.

Which payment methods are supported?

Payments can be made via credit card (Visa, MasterCard, Discover, Diner's Club, American Express). Enterprise and high-volume customers may request annual bank transfer payments to be enabled. You can change your payment method at any given time in the "Payment" section of your account dashboard.

Can I also pay yearly?

Yes. If you choose annual billing, the total price of your subscription plan will be up to 15% lower than the total amount you would pay with a monthly payment frequency.

How do I cancel/downgrade?

You can initiate a cancellation or downgrade by selecting a new plan and providing at least one reason for your decision. The customer service team will cancel or downgrade your plan. Downgrades are not effective immediately; your premium subscription will remain active until the end of the current billing period.

How do I change between monthly and yearly billing?

To change your subscription from monthly to yearly billing, submit a request on the Contact Us page on the website following these steps:

Step 1: Sign in to your account

Step 2: Go to Contact Us page

Step 3: Fill out the form and choose the “Sales” category for this request.

Step 4: In the text box, include your specific request for example “Change from Monthly to Yearly subscription.”